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How can we help you?

If you are not happy with how we deal with your complaint, you can refer the matter to:

Health Complaints Commissioner
Mail: Level 26, 570 Bourke Street, MELBOURNE VIC 3000
Phone: 1300 582 113

Aged Care Quality & Safety Commission
For people aged 65+ (50+ for Aboriginal & Torres Strait Islanders) accessing Commonwealth Home Support Program services (such as Occupational Therapy, Pyramid Hill Nursing, some Podiatry) you can take your complaint further with the Aged Care Quality & Safety Commission.
Mail: GPO Box 9819, MELBOURNE VIC 3000
Phone: 1800 951 822
Email: [email protected]

NDIS Quality & Safeguards Commission
For participants accessing services or supports under the National Disability Insurance Scheme (NDIS).
Phone: 1800 035 544
Teletypewriter: 133 677, then ask for 1800 035 544
Email: [email protected]